Shipping policy

Luna & Lane Delivery

Your order, carefully tracked

Clear delivery estimates, tracking updates and practical support from dispatch to your door.

Free tracked US shipping

Standard shipping is free for eligible United States delivery addresses. No standard shipping charge is added at checkout.

Processing and delivery estimates

Including processing and transit, most US orders arrive approximately 4–18 business days after the order is placed.

Delivery dates are estimates rather than guarantees. Weekends, public holidays, severe weather, customs checks, carrier disruption and unusually high demand can extend delivery time. If you need an item for a particular date, please contact us before ordering.

Tracking your order

When your order ships, tracking information is sent to the email address used at checkout. It can take up to 3 business days after dispatch for the carrier's first movement to appear.

Orders arriving in separate packages

Items may be fulfilled from different locations. A multi-item order can therefore arrive in separate packages and on different days. We will provide the available tracking information for each shipment.

Address changes and cancellations

Please check your delivery address before submitting the order. If you need a change or cancellation, contact us as soon as possible with your order number. Changes cannot be guaranteed once processing or carrier collection has begun.

Missing or damaged deliveries

If tracking has stalled, shows delivery when the parcel cannot be found, or your package arrives damaged, contact us with your order number and tracking details.

We will investigate with the carrier. When a shipment is confirmed lost in transit, you may choose a refund or a replacement sent using an express delivery service at no extra cost. Confirmed transit damage is eligible for an appropriate replacement or refund.

Unexpected delays or unavailable items

If we cannot ship within the stated timeframe, or within 30 days where no shorter dispatch promise applies, we will contact you with a revised date and the option to accept the delay or cancel the affected item for a full refund. If an item cannot be fulfilled, we will cancel it and return the amount paid to the original payment method.

Service area

This free-shipping policy applies to eligible United States addresses. Delivery to other destinations may be unavailable or subject to different terms shown at checkout.